FAQs

Shell Sherree

FAQs

Hello, inquisitive one!  If your question is not answered here, please get in touch via the contact form.

PAYMENT METHODS

PayPal, Visa and Mastercard credit cards. You don't need to join PayPal to pay by credit card.  Select the Pay by Credit Card option instead of PayPal when you reach that part of checkout.

POST & PACK RATES

Flat rate $10 AUD worldwide unless otherwise noted in the product description.

This includes standard delivery (no tracking/signature) on A4 sizes and registered (tracking/signature) on A3/A2 due to their size.

For A4 size artworks, I recommend adding the Postage Upgrade product item to include tracking/signature for peace of mind with your one-of-a-kind artwork.

GST for Australian Customers

GST will be added to your pricing at checkout. 

HOW LONG WILL YOUR CUSTOM ILLUSTRATION TAKE?

These are expected lead times.  If time is of the essence and you need something faster, please contact me prior to ordering so I can confirm if my current schedule will allow me to expedite your custom creation.  I'll do my very best!

Petal Pie Pet Sketches:  Please allow 3-5 business days from ordering and receipt of your photos to dispatch

Pet Portraits in Ladurée flower box or with flower hat:  Please allow 3-5 business days from ordering and receipt of your photos to dispatch

Pet Portrait Photobombs:  Please allow 4-5 business days from ordering and receipt of your photos to dispatch

Custom Illustrations: discussions will commence within one business day.  From firming up the brief to providing the pencil drawing for approval, please allow 5 business days.  For completion after approval, please allow a further 5 business days for completion prior to dispatch.

HOW LONG DOES IT TAKE TO ARRIVE AFTER DISPATCH?

Delivery by standard Australia Post is estimated at 3 to 10 business days depending on your location.

HOW IS YOUR NEW ARTWORK PACKAGED?

Snugly! Your A4 or A3 sized artwork is protected in an acid-free sleeve then enclosed in a rigid, tough envelope that can't be bent.

A2 artworks are wrapped in acid-free tissue and gently rolled to go into a large tough cardboard mailing tube.  On arrival, please gently remove from the tube and unroll, keeping wrapped in the tissue. Place somewhere safe between a single layer of light magazines sufficient to provide a flat surface under and on top of the gently flattened print and allow to rest until it has eased flat.  Or take it straight to the framer and they will take care of it for you.

FRAMING RECOMMENDATIONS

Please use archival quality frames and materials to prolong the life of your new artwork.  Ideally, professional framing is recommended for ultimate care.

It's recommended to hang your framed piece away from direct strong light.